Privacy Policy - Gardener Sidcup

At Gardener Sidcup, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and address.
Usage Data: Information on how you access and use our services.
Cookies and Tracking Technologies: To enhance your experience on our website.

How We Use Your Information

The information we collect is used for various purposes, including:

Providing Services: To deliver our gardening services effectively.
Improving Services: To enhance the quality and functionality of our offerings.
Communication: To send updates, newsletters, and promotional materials.
Compliance: To adhere to legal obligations and protect our rights.

Data Protection

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored securely and is accessible only by authorized personnel.

Encryption

All sensitive data is encrypted to prevent unauthorized access.

Access Controls

Access to your information is restricted to employees who need it to perform their job duties.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Trusted Third Parties: Service providers who assist us in operating our business.
Legal Requirements: When required by law or to protect our rights.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site and improve its functionality.

Types of Cookies We Use

Essential Cookies: Necessary for the operation of our website.
Performance Cookies: Collect information about how you use our site.
Functional Cookies: Remember your preferences and settings.

Your Rights

You have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request the deletion of your personal data under certain conditions.
Restriction: Request the restriction of processing your personal information.
Objection: Object to the processing of your personal data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these external sites.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of firewalls, encryption, and secure server technology.

Data Integrity

We ensure the accuracy and reliability of your personal information by implementing validation checks and regular audits.

Incident Response

In the event of a data breach, we have protocols in place to notify affected individuals and authorities as required by law.

User Responsibilities

As a user, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy.

Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Consent: You have given clear consent for us to process your personal data.
Contract: The processing is necessary for a contract we have with you.
Legal Obligation: We are required to process your data to comply with the law.
Legitimate Interests: We have a legitimate interest in processing your data, provided it does not override your rights.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and implementation to ensure compliance with GDPR and other data protection regulations.

Feedback and Complaints

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, we encourage you to reach out to us. We are committed to addressing any issues promptly and effectively.

Effective Date

This Privacy Policy is effective as of April 27, 2024 and will remain in effect except with respect to any changes in its provisions in the future.